Support & System Requirements

MyDigitalDoorman has an entire series of support videos to document each and every step of set up and use.

In addition, we provide email or phone support by emailing us here:Info[at] Mydigitaldoorman[dot]com

If you want to know more about the product in general, sign up here for a live training session or product demonstration.

Here is a list of all of our available training videos:

We recommend you begin with this video: QUICK START GUIDE

To see how your customers see you watch: VIEW FOR CUSTOMER

To see how fast MDD works in a real world enviornment: Fast Package Processing

Here are our detailed videos for each step of the way:

• training video 1: intro and account
• training video 2: EDIT RATES
• training video 3: new customer
• training video 4: popup blocker
• training video 5a: BRIEF PACKAGE ENTRY
• training video 5b: DETAILED PACKAGE ENTRY
• training video 6: SEARCH, SORT, & LIVE SEARCH
• training video 7: PACKAGE CHECK OUT
• training video 8: MULTI-PACKAGE ENTRY
• training video 9: TODAYS MAIL
• training video 10: MailCheck
• training video 11: Mobile Checkout!
• training video 12: Overdue Packages Report

Want to train new staff quickly and painlessly?

Just have them watch one of these:

• Staff training video
  

Having trouble getting your label printer to work properly?
Watch this video FIRST: how to install print driver video
which will show you how to install this print driver: Zebra print driver ZUD55725.exe

Or Call Zebra for FREE support:
Phone: +1 847 634 6700
Toll-free: +1 866 230 9494

Having Windows issues? Try this driver from Seagull(free)

Want to use MDD to make more money for your store?
Check out these two videos:
Monthly Fees Video
Package Receiving Service Video

Here are the documents you?ll need for Package Receiving: pkgeRecvfiles.zip

System Requirements

You MUST have:

• Computer Running IE 7 or Better
• High-Speed Internet Connection
• Rugged, laser based barcode reader
• Printer (zebra 4x6 thermal label printer preferred)

You might want:

• 2.0 Mega Pixel Digital Camera to photo each package (optional)
• We recommend a Zebra LP2844 4x6 Label printer and a rugged, laser based barcode reader.

While you are free to purchase the MyDigitalDoorman.com equipment from anyone, we have been particularly pleased with our dealings with Rick Ives of OLSON & IVES. He is quite knowledgeable about the Mail and parcel industry and is well aware of the particular needs of the MyDigitalDoorman user. A knowledgeable equipment supplier who you can actually reach on the phone is a rare thing to find. We are happy to recommend OLSON & IVES.