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FAQ Page
How is My Digital Doorman better than other package logging software? |
- Ease of use. Designed by a store owner with 13 years in the mail and parcel industry and coded by one of the top programmers in the industry, MDD is intuitive in its use. The designer HATES extra steps and keystrokes and spent dozens of man-hours eliminating them. The result is a product that runs smoothly without you having to think about it.
- Speed of package checkout. Simply point and shoot the barcode reader at either the package slip or the package tag to checkout a package. No lookups required and no reason for your staff to NOT check it out.
- Built in revenue generators. MDD is designed to quantify package receiving volume for each of your clients. It will tell you when a customer is receiving more than your fair share so you can either charge them for overage or increase their service level. That means more money for you from your existing customer base. Plus, many retail stores use MDD to manage package only receiving service to add more sales every month.
- Advantages of an online program. With an online program like MDD there is no software to install, except, perhaps a printer driver. This means you can run it from any computer without setup. If you can pull up a webpage, you can run MDD. You can run it from every computer in your location and the data is shared without any need for complicated networking. The data is safe offsite, so if your location burst into flames your data is safe.
- Automatic email system. Sure, other guys send package emails, but MDD also sends a welcome email to your customers when they sign up and a monthly email to your store to tell you who owes you money.
- Package tagging accountability. You can just look at a package and see if it has been logged into the system, no tag means not entered. On the tag you will see the box number, company and name of the recipient and even the date it arrived.
- Customer access to data. Your customers will get an email when they get a package that has the basic package information, but if they want to know more they have their own web access to see how many packages they received this month, what they were, and if they have picked them up yet. While there you have an opportunity to market to them.
- Customer marketing. Each package email that MDD sends out contains your marketing message, which you can as often as you like. Once your customers go to log in, they will see your stores customized home page where you can list all of your services, basic info, and even other marketing messages.
- Extra promotion for your store. The MDD store locator helps potential customers who have heard of MDD service to find any store that is offering it. At MDD we are committed to driving more customers to you and finding way to make the software do much more than just pay for itself.
- Access to all future updates is included. Unlike other software which is updated every year or two and then resold as “the latest version.” MDD is ALWAYS the latest version. Every time an improvement is made every user has access to it. It will never go out of date because, unlike a static software package, it is constantly evolving and as it does you have access to it.
- Full online training videos. MDD has detailed training videos for each and every step of the way. This makes training a new staff member a piece of cake. Just sit them down in front of the back computer and press “PLAY”. There are quick overviews and detailed step by step videos depending on the user’s comfort or knowledge level.
- Risk free trial. Try MDD for thirty days risk free. If you have problems let us know, we are always there to help. If you decide against using it for any reason, just tell us and we will refund your money, no questions asked and no hassles given.
The other guys don’t do any of this. No one else is even close. Try My Digital Doorman risk free today and see why our customers don’t just love us, they are raving fans.
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What can MyDigitalDoorman do for me? |
- Record and inventory all inbound packages.
- Send e-mail notifications to each and every one of your customers when packages arrive.
- Create a customized website for your customers to view the packages they have in your store.
- Provide a solid and secure signature to release you from liability when a package is picked up by your customer.
- Increase your stores revenue by allowing you to charge your box holders for the volume of usage.
- Create and maintain a new profit center of package receiving (optional).
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What will I need to use this software? | | The web based My Digital Doorman Software only needs a computer running ie7, and high speed internet access.
It also needs a bar code reader and a 4x6 label printer. Check the "system requirements" page for more details on these. | | 3 |
Does My Digital Doorman have access to my customer base? | | No. All of the mailbox holders and package receivers entered into My Digital Doorman are kept in a secure database that only you can access via your username and password. MDD cannot and will not access, data mine, email, or in ANY other way interfere with your relationship with your customers. | | 5 |
How much does it cost? | | That depends on the type of customer you are:
Most retail package recieving stores would pay $25 per month for the web based software
Most building management or mailrooms would pay $25 per month for the web based software
Customers in search of package receiving services would pay between $10 - 25 per month depending on their location. | | 6 |
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